Refund & Return Policy

Last updated: 24.06.25

All jewelry from Lana & Lona is made individually based on each client’s preferences and approved 3D design.
Returns and exchanges are not accepted.

Before production begins, we carefully confirm all details with the client — including size, material, engraving, and other specifications.

This policy complies with consumer protection laws for personalized goods that are exempt from return.

Privacy Policy

This Privacy Policy describes how we collect, use and protect your personal data when you visit and use the Lana & Lona website.

1. Who we are
The operator of personal data is Kyryleyza Roksolana Romanivna, an individual entrepreneur (hereinafter referred to as “we”, “our website”, “company”).

2. What information do we collect?
When you use the site, we may collect the following personal data:

First and last name

Phone number

Email

Delivery address

IP address

Data about activity on the site (via analytics services)

3. How we use this information
Your data is used for:

processing and delivery of orders;

communicating with you regarding your order;

sending service messages;

improving the site's performance (analytics, usability);

marketing mailings (with consent).

4. Transfer to third parties
We may transfer your data solely for the purpose of providing services:

Delivery services (Nova Poshta, Ukrposhta, international carriers);

Shopify / Stripe / PayPal payment systems;

Analytical services (Google Analytics, Facebook Pixel).

All third parties adhere to privacy policies in accordance with GDPR and CCPA.

5. Cookies
We use cookies to:

storing user settings;

behavior analysts;

advertising through Facebook Pixel and Google Analytics.

You can change the cookie settings in your browser.

6. Protection of personal data
We use appropriate technical and organizational security measures to protect your data from unauthorized access, loss or disclosure.

7. Your rights
You have the right:

access your data;

request their correction or deletion;

withdraw consent to processing;

file a complaint with the regulator if you believe your rights have been violated.

To contact us, write to: [your contact email address]

8. Policy changes
We may update this Policy from time to time. Any changes will be posted on this page with the relevant update date.